Help in an emergency

Ngā āwhina ina pā he mate ohorere

Call Work and Income

Ph 0800 559 009

Mon-Fri 7am - 6pm
Sat, 8am – 1pm

If calling from overseas,
call +64 9 913 0300

Senior services

Ph 0800 552 002 if you are over 65.

Mon-Fri, 8am – 5pm

Deaf, hearing or speech impaired

If you're deaf, hearing-impaired or find it hard to communicate by phone, you can contact us on:

Deaf Link free-fax 0800 621 621

Text 029 286 7170

Email msd_deaf_services@msd.govt.nz

Urgent and one-off assistance

Ngā āwhina inamata, ngā āwhina tukunga kotahi

These are one off payments for urgent or unexpected costs. If you want to know about ongoing help payments please go back to the previous screen.

We may be able to help you pay for these things:

Somewhere to live

If you need somewhere to stay now or you’re worried about having somewhere to live in the future, please talk with us so we can help you.

Accommodation costs

Rent and bond, power, gas, water and heating, Tenancy Tribunal fees.

Basic needs

Clothing, food, power, gas, water and heating.

Household

Food, power, gas, water and heating, furniture, whiteware, bedding, other appliances, repairs and maintenance.

For children

Clothing, school stationery, school uniforms, other school costs, home help – multiple births, carseats.

Funerals and tangi

Funeral costs, travel costs to go to a tangi or funeral.

Transport and travel

Travel costs to go to a tangi or funeral, car repairs for medical or work reasons, driver licences for medical or work reasons, health or medical travel, car seats.

Medical and dental

Medical costs, dental costs, glasses, car repairs for medical or work reasons, driver licences for medical or work reasons, health or medical travel, dentures and hearing aids, laser birthmark removal, wigs and hairpieces.

Work and training

Clothing, car repairs for medical or work reasons, driver licence for medical or work reasons, costs when starting work or training.

Steps to Freedom

Steps to Freedom (Prison Release), help while waiting for a benefit to be granted.

How to apply

Apply through MyMSD

If you have a MyMSD login you may be able apply for some urgent needs by logging in and selecting one-off costs.

Login to MyMSD

To apply for food, glasses, dental, school uniform and stationery needs

Apply on the phone

You can apply for some urgent needs over the phone.

Mon-Fri, 7am – 6pm and Sat, 8am – 1pm

NZ: 0800 559 009

Overseas: +64 9 913 0300

Call the Contact Centre to discuss food, glasses, whiteware, petrol, and water tank refill needs

Come and see us

For some urgent needs, you’ll need to come and see us, please call to arrange an appointment.

NZ: 0800 559 009

Overseas: +64 9 913 0300

Find out more

Talk to us on the phone

If you need somewhere to stay now or you’re worried about having somewhere to live in the future, please talk with us so we can help you.

Call 0800 559 009 or if you’re over 65, call Senior Services on 0800 552 002

Come and see us

You can also come into your nearest Ministry of Social Development (MSD) Service Centre.

http://www.housing.msd.govt.nz/housing-options/emergency-housing.html