Help in an emergency
Call Work and Income
Ph 0800 559 009
Mon-Fri 7am - 6pm
Sat, 8am – 1pm
If calling from overseas, call +64 9 913 0300
Ph 0800 552 002 if you are over 65.
Mon-Fri, 8am – 5pm
Urgent and one-off assistance
These are one off payments for urgent or unexpected costs. If you want to know about ongoing help payments please go back to the previous screen.
We may be able to help you pay for these things:
Somewhere to live
If you need somewhere to stay now or you’re worried about having somewhere to live in the future, please talk with us so we can help you.
You can also come into your nearest Ministry of Social Development (MSD) Service Centre. http://www.housing.msd.govt.nz/housing-options/emergency-housing.html
Rent and bond, power, gas, water and heating, Tenancy Tribunal fees.How to apply
Clothing, food, power, gas, water and heating.How to apply
Food, power, gas, water and heating, furniture, whiteware, bedding, other appliances, repairs and maintenance.How to apply
Clothing, school stationery, school uniforms, other school costs, home help – multiple births, carseats.How to apply
Funerals and tangi
Funeral costs, travel costs to go to a tangi or funeral.How to apply
Transport and travel
Travel costs to go to a tangi or funeral, car repairs for medical or work reasons, driver licences for medical or work reasons, health or medical travel, car seats.How to apply
Medical and dental
Medical costs, dental costs, glasses, car repairs for medical or work reasons, driver licences for medical or work reasons, health or medical travel, dentures and hearing aids, laser birthmark removal, wigs and hairpieces.How to apply
Work and training
Clothing, car repairs for medical or work reasons, driver licence for medical or work reasons, costs when starting work or training.How to apply
Steps to Freedom (Prison Release), help while waiting for a benefit to be granted.How to apply
How to apply
Apply through MyMSD
If you have a MyMSD login you may be able apply for some urgent needs by logging in and selecting one-off costs.
Apply on the phone
You can apply for some urgent needs over the phone.
Mon-Fri, 7am – 6pm and Sat, 8am – 1pm
NZ: 0800 559 009
Overseas: +64 9 913 0300Call the Contact Centre to discuss food, glasses, whiteware, petrol, and water tank refill needs